Crucial Conversations: From Freeze to Flow

There's a conversation you've been avoiding.

You know the one. The feedback you haven't given. The boundary you keep pushing back. The moment your heart races, your mind goes blank and you either say something you regret, or say nothing at all. You're not weak. You're human. But when your body's threat response takes over at work, it costs you your credibility, your relationships, and your effectiveness as a leader.